Here’s a professional Refund Policy tailored for your store NewCrafty.co, which sells digital products (PDF patterns) and potentially physical handmade items like leather bags.
Let me know if you’d like to split policies for digital vs. physical products, but here’s a combined version that works for both:
Effective Date: [Insert Date]
At NewCrafty.co, your satisfaction is our priority. We take pride in the quality of our handmade goods and digital products. Please read our policy carefully to understand your rights regarding refunds and returns.
All digital downloads (PDF sewing, crochet, or quilting patterns) are non-refundable due to the nature of instant delivery.
Once the file has been sent to your email or downloaded from the website, we cannot offer a refund or exchange.
If you experience any issues with your download or receive the wrong file, please contact us at support@craftyskill.com, and we’ll resolve the issue promptly.
We accept returns or exchanges on physical items under the following conditions:
You contact us within 14 days of delivery.
Items must be unused, unwashed, and in their original condition and packaging.
Custom or personalized orders cannot be returned unless they arrive damaged or defective.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
To initiate a return, please email support@craftyskill.com with your order number and reason for return. We’ll guide you through the process.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Shipping charges (if any) are non-refundable.
If you haven’t received a refund yet:
Check your bank or credit card account again.
Contact your payment provider—it may take time before your refund is officially posted.
Still no refund? Email us at support@craftyskill.com.
Please inspect your order upon arrival. If you receive a defective or wrong item, contact us immediately at support@craftyskill.com with photos, and we’ll make it right.
Would you like me to also write your:
✅ Terms of Service
✅ Shipping Policy
✅ FA